Privacy Policy

BBQ House UK respects your privacy.

This Privacy Policy explains how we handle information in two situations: when you visit our website, and when you contact BBQ House UK directly to make an enquiry, place an order or use our services.

Website Privacy

Our website is mainly provided for information about our food, services, opening arrangements and business.

BBQ House UK does not collect personal information such as your:

• name;
• email address;
• telephone number;
• home address;
• payment details; or
• account information

directly through this website.

There are no customer accounts, online checkout facilities or website contact forms.

Google Analytics

We use Google Analytics 4 to understand how visitors use our website.

If you consent to analytics cookies, Google Analytics may collect information such as:

• pages you visit;
• how long you spend on the website;
• browser and device information;
• approximate geographic information;
• how you arrived at our website; and
• general website interaction information.

We use this information to understand website usage and improve the website.

We do not use Google Analytics to intentionally identify individual visitors.

Google Analytics will only be activated where you have given the required consent.

Cookies and your choice

Analytics cookies are optional.

You can accept or reject analytics cookies, and rejecting them will not stop you from using the website.

You can also change your cookie choice later using the Cookie Settings option on the website.

For more information, please see our Cookie Policy.

Customer & Order Privacy

When you contact BBQ House UK directly to make an enquiry, place an order, arrange catering, collection or delivery, we may collect information that is necessary to deal with your request.

Information we may collect

Depending on the circumstances, this may include:

• your name;
• telephone number;
• delivery or collection address, where required;
• details of your order or enquiry;
• payment-related information associated with a bank transfer; and
• any other information you choose to provide.

We may receive this information through telephone, WhatsApp, email, social media or other direct communication.

Why we use customer information

We may use your information to:

• respond to enquiries;
• take and manage orders;
• contact you about your order;
• arrange collection or delivery;
• provide catering or other requested services;
• process or confirm payment; and
• maintain records where required for legitimate business, accounting or legal purposes.

Our lawful basis

Where personal information is needed to deal with an order, quotation or requested service, we generally rely on contract or taking steps at your request before entering into a contract.

Where we are legally required to retain or use certain information, we may rely on legal obligation.

In some circumstances, we may rely on legitimate interests where this is necessary for the reasonable operation of the business and does not override your rights.

Who we share information with

We do not sell personal information.

We only share information where necessary, for example with:

• service providers involved in providing the requested service;
• payment or banking providers;
• professional advisers such as accountants; or
• authorities where we are legally required to do so.

Google may also process analytics information where Google Analytics has been accepted.

How long we keep information

We only keep personal information for as long as it is reasonably needed for the purpose it was collected for, or where we are required to keep records for legal, accounting or business purposes.

Information that is no longer required will be deleted or securely disposed of where appropriate.

Keeping your information secure

We take reasonable steps to protect customer information and limit access to people who need it for legitimate business purposes.

Your rights

Depending on the circumstances, you may have the right to:

• ask what personal information we hold about you;
• request a copy of your personal information;
• ask us to correct inaccurate information;
• ask us to delete information where applicable;
• ask us to restrict certain uses of your information;
• object to certain uses of your information; and
• withdraw consent where we rely on consent.

Not all rights apply in every situation.

Because we do not collect names or contact details through the website itself, we may not be able to identify an individual visitor from analytics information alone.

Complaints

If you have concerns about how your personal information is handled, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO).

Changes to this policy

We may update this Privacy Policy if the way our website or business operates changes, or if our legal obligations change.

The latest version will be published on our website.