Frequently Asked Questions

Our ordering and collection days vary from week to week depending on availability and flexibility.

We do not operate on a fixed weekly schedule. The best way to stay up to date is to join our WhatsApp group, where we announce upcoming order dates, availability, extras, changes and events.

Join the BBQ HOUSE WhatsApp group

Orders are placed directly with BBQ HOUSE through WhatsApp. Send us the items you would like to order and we will confirm whether we are able to accept your order.

No. Sending an order request does not automatically mean that the order has been accepted.

Your order is confirmed once BBQ HOUSE has accepted it and an invoice has been issued to you.

Please contact BBQ HOUSE as soon as possible if you would like to make a change.

We will accommodate changes where reasonably possible, but this will depend on whether preparation has already started and whether the required ingredients are available.

If you need to cancel your order, please let BBQ HOUSE know as soon as possible.

Our food is prepared based on confirmed orders, so early notice helps us reduce unnecessary food waste and may allow us to offer the food as an extra to another customer.

Sometimes. If extra portions become available, we normally announce them through our WhatsApp group.

Extras are limited and are offered subject to availability.

Join the BBQ HOUSE WhatsApp group

No. BBQ HOUSE is an independent business and is not part of, affiliated with, or operated as a franchise of any other food business.

Yes. Once your order has been accepted by BBQ HOUSE, an invoice will be issued to you.

The invoice confirms that your order has been accepted.

Your order information will include the relevant payment details and your allocated collection time.

The BBQ HOUSE collection address is also shown on our menu.

No. You can either pay in advance or pay on the day of collection.

BBQ HOUSE accepts cash and major card payments.

Bank transfer may also be available where payment details have been provided.

We do not normally require a deposit.

If different payment arrangements apply to a particular large order or event, these will be discussed with you before the booking is confirmed.

Orders are collected from the BBQ HOUSE collection address shown on our menu.

Your collection time will be confirmed when your order is accepted.

Each order is allocated a collection time.

Please arrive as close as possible to your time slot so that we can have your food prepared and ready for collection.

Arrive at your allocated collection time and we will provide your prepared order.

If payment is still outstanding, it can be completed using the agreed payment method.

Please message BBQ HOUSE as soon as possible if you expect to be late.

We may be able to accommodate a different collection time depending on the day's schedule, but changes cannot always be guaranteed.

Late collection may affect the temperature and collection arrangements for your food.

Yes. Someone else can collect your order on your behalf.

We recommend letting BBQ HOUSE know beforehand, particularly if payment is still outstanding.

BBQ HOUSE does not currently provide its own delivery service. Orders are collection only.

Customers may arrange their own third-party courier to collect an order on their behalf.

Any third-party courier arrangement is made independently by the customer.

Yes. The meat used by BBQ HOUSE is purchased from an HMC-certified halal butcher.

We do not intentionally use non-halal meat, alcohol or other ingredients that would make our food non-halal.

Please note that this refers to the halal status of the meat and ingredients used by BBQ HOUSE. BBQ HOUSE itself is not claiming to be HMC certified unless specifically stated otherwise.

Yes. BBQ HOUSE is registered as a food business with the relevant local authority.

BBQ HOUSE has been awarded a Food Hygiene Rating of 5, which is the highest rating under the Food Hygiene Rating Scheme.

You can choose from the flavour options available for the dish.

Where possible, we may be able to make minor adjustments, such as changing the amount of Gajjar sauce used.

Please discuss your preference with BBQ HOUSE when placing your order.

Please ask when placing your order.

We will accommodate reasonable changes where possible, but some recipes or menu items cannot be altered.

Allergen information is available on the Allergens page of the BBQ HOUSE website.

If you have a food allergy, intolerance or dietary requirement, please contact BBQ HOUSE before ordering so that we can provide the relevant information.

View BBQ HOUSE allergen information

No. Allergens are handled within our kitchen and some ingredients may also be manufactured in facilities that handle allergens.

Although precautions are taken, BBQ HOUSE cannot guarantee the complete absence of unintended allergen cross-contact.

Customers with allergies or intolerances should contact BBQ HOUSE before ordering so that we can discuss the relevant ingredients and risks.

Yes. BBQ HOUSE accepts larger orders and provides catering for selected parties and events.

Visit our Services page or contact BBQ HOUSE on WhatsApp to discuss your requirements.

View BBQ HOUSE services

Please contact BBQ HOUSE as soon as possible and explain the issue.

If helpful, we may ask for photographs or further information so that we can understand what has happened.

We will review the matter promptly and work with you to find an appropriate resolution.

Yes. We always welcome feedback about your food and your experience with BBQ HOUSE.

Your feedback helps us understand what we are doing well and where we can improve.

The best way to stay up to date is to join the BBQ HOUSE WhatsApp group.

We use the group to announce upcoming ordering dates, availability, extra portions, changes and events.

Join the BBQ HOUSE WhatsApp group

If you cannot find the answer you need, please contact BBQ HOUSE directly on WhatsApp and we will be happy to help.